Refund policy

At RUCHIFY, we take great care in packing and delivering our millet snacks safely and in good condition. Since our products are food items, we do not accept returns or exchanges once an order has been delivered.

No Returns or Exchanges

Due to the nature of our food products, all food products purchased from RUCHIFY are non-returnable and non-exchangeable.

We do not accept returns for:

Change of mind
Incorrect product selection by the customer
Taste preferences
Opened or partially consumed products
Products that have been stored improperly after delivery

Damaged, Incorrect or Missing Products

If your order arrives damaged, tampered with, defective, or you receive an incorrect or missing product, please contact our RUCHIFY support team as soon as possible.

To help us investigate and resolve the issue quickly, customers are required to provide:

A continuous, uncut unboxing video showing the package from the time it is received until the product is completely opened.
Clear photographs of the outer package, shipping label and damaged product.
Your order number and registered contact details.
A brief description of the issue.

Important: Unboxing Video Requirement

For any claim regarding damage, leakage, tampering, missing products, or incorrect products, an unboxing video is strongly recommended and may be required for verification.

The video should:

Start before opening the package.
Clearly show the shipping package and shipping label.
Show the package being opened continuously.
Clearly show the condition of the product inside.
Not be edited or cut during the unboxing process.

This helps us verify the condition of the package at the time of delivery and process genuine complaints fairly.

Damaged Food Products

If a food product is received damaged or compromised, please do not consume the product.

Contact the RUCHIFY team with the required photographs/video and order details. After reviewing the complaint, our team will determine the appropriate resolution, which may include a replacement or refund, depending on the circumstances.

How to Report an Issue

Please contact us at:

Email: ruchifymillets@gmail.com

Please contact us as soon as possible after receiving your order, preferably within 24 hours of delivery, so that we can investigate the issue promptly.

Refunds

If your complaint is approved for a refund, the refund will be processed to the original payment method, subject to the applicable payment provider's processing time.

If a replacement is approved, RUCHIFY will arrange the replacement according to product availability and the circumstances of the complaint.

Order Delivery & Package Inspection

We recommend checking the package at the time of delivery. If you notice visible signs of damage or tampering, please record the condition of the package and contact our team immediately.