Shipping policy

Thank you for choosing Ruchify. We are committed to delivering your millet snacks safely, securely, and as quickly as possible.

1. Shipping Coverage

Ruchify currently delivers orders to serviceable locations across India.

Delivery availability may depend on the pincode, courier serviceability, and other logistical factors.

2. Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation and payment.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive available tracking information through your registered contact details.

3. Estimated Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on your delivery location.

Remote or difficult-to-service locations may require additional time.

Please note that these are estimated delivery timelines and are not guaranteed. Delays may occur because of:

Courier or logistics issues
Weather conditions
Public holidays
High order volumes
Transportation disruptions
Incorrect or incomplete address information
Events beyond Ruchify's reasonable control

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Ruchify may offer free shipping or promotional shipping rates from time to time. Any applicable offer will be displayed on the website.

5. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including:

Name
House/Flat number
Street/locality
City
State
Pincode
Valid contact number

Ruchify is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address or contact information provided by the customer.

If an order is returned to Ruchify because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.

6. Tracking Your Order

Once your order has been dispatched, tracking details may be shared with you through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided to check the status of your shipment.

7. Delayed Deliveries

While we work with our delivery partners to deliver orders within the estimated timeframe, Ruchify does not control the courier's operations after the order has been dispatched.

If your order is significantly delayed, please contact our support team with your order number so that we can check the shipment status with the delivery partner.

8. Damaged or Tampered Packages

Because Ruchify sells food products, please check the package carefully when you receive it.

If the outer package appears severely damaged, opened, leaking, or tampered with, please:

Take clear photographs of the package before opening it.
Record a continuous unboxing/open-box video from the beginning of opening the package.
Show the shipping label and visible damage clearly.
Open the package while continuing the recording.
Show the condition of the products received.
Contact Ruchify as soon as possible.

The unboxing video may be requested as supporting evidence while investigating a damaged, missing, tampered, or incorrect-product complaint.

Please do not consume a food product if you believe it has been damaged, contaminated, or tampered with.

9. Missing or Incorrect Products

If you receive an incorrect product or believe an item is missing from your order, please contact us promptly.

Please provide:

Order number
Clear photographs of the received package
Product photographs
Unboxing video, if available
Description of the issue

Our team will investigate the matter and provide an appropriate resolution where applicable.

10. Food Product Returns

Ruchify's food products are generally non-returnable and non-exchangeable because they are consumable food items.

However, this does not prevent you from reporting a genuine issue such as:

Damaged product
Tampered package
Incorrect product
Missing product
Product-quality concern
Suspected food-safety issue

Such complaints will be reviewed by the Ruchify team and handled appropriately, subject to applicable law.

11. Failed Delivery / Undelivered Orders

If a courier partner is unable to deliver an order because of an incorrect address, unavailable recipient, failed delivery attempts, or other customer-related reasons, the shipment may be returned to Ruchify.

If re-shipment is requested, additional shipping charges may apply.

Any refund for an undelivered or returned shipment will be considered based on the circumstances of the order and applicable law.