Terms of service

OVERVIEW

Welcome to Ruchify. The terms “we”, “us”, “our” and “Ruchify” refer to Ruchify.

Ruchify operates this website and online store, including all related content, products, features, services and tools, to provide customers with a convenient shopping experience.

These Terms of Service, together with our Privacy Policy, Shipping Policy and Refund & Complaint Policy, explain the terms and conditions that apply when you access or use our website and purchase products from Ruchify.

By visiting, browsing or using our website, or purchasing products from us, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or services.

SECTION 1 – ELIGIBILITY AND ACCOUNT

By using our website or placing an order, you confirm that you are legally capable of entering into a purchase agreement under applicable law.

You are responsible for providing accurate and complete information when placing an order, including your name, delivery address, email address and contact number.

If you create an account with Ruchify, you are responsible for maintaining the confidentiality of your account information and for all activities carried out through your account.

SECTION 2 – OUR PRODUCTS

Ruchify primarily sells food and millet-based snack products.

We make reasonable efforts to ensure that product descriptions, images, packaging information and other product details displayed on our website are accurate.

Actual product appearance, colour, size, packaging or presentation may vary slightly from images shown on your device.

Food products may naturally have minor variations in colour, texture, shape or appearance because of their ingredients and manufacturing process.

We reserve the right to change product availability, descriptions, packaging, pricing and quantities at any time.

SECTION 3 – ORDERS

When you place an order on our website, you are making a request to purchase the selected products.

An order is considered accepted once Ruchify confirms the order and receives the applicable payment.

Please carefully review your order before completing the purchase, particularly the product, quantity, delivery address and contact information.

Once an order has been processed or dispatched, cancellation may not be possible.

Ruchify reserves the right to cancel or decline an order in circumstances including product unavailability, incorrect pricing, suspected fraudulent activity, incorrect customer information or circumstances beyond our reasonable control.

SECTION 4 – FOOD PRODUCT RETURNS, EXCHANGES AND REFUNDS

No general returns or exchanges

Because Ruchify products are food items, we generally do not accept returns or exchanges for food products once they have been delivered.

This includes returns because of:

Change of mind
Incorrect product preference
Taste preference
Ordering the wrong product
Ordering the wrong quantity
No longer wanting the product
Improper storage after delivery
Opened or partially consumed food products

We request customers to carefully check their order before completing the purchase.

Damaged, defective or incorrect products

If your order arrives damaged, tampered with, leaking, incorrectly delivered, or you believe there is a genuine product-quality or food-safety issue, please contact the Ruchify team as soon as possible.

We will review the complaint and, where appropriate, may provide a suitable resolution such as a replacement, refund or another remedy at our discretion and as required by applicable law.

Food businesses are expected to maintain mechanisms for addressing consumer grievances, and FSSAI provides consumer grievance channels for food-related concerns.

SECTION 5 – OPEN-BOX VIDEO REQUIREMENT

Important: Record your package opening

To help us properly investigate claims involving damaged, missing, tampered or incorrect products, we strongly recommend that customers record a continuous unboxing/open-box video when opening their delivery.

For the best protection:

Start recording before opening the package.
Ensure the shipping package and delivery label are clearly visible.
Record the package from all sides.
Show any visible damage or tampering.
Open the package while the camera continues recording.
Show the products received and their condition.
Clearly show any damaged, missing or incorrect product.
Do not edit, cut or otherwise modify the video.

The video may be requested by Ruchify as supporting evidence when investigating a complaint.

An unboxing video does not automatically guarantee a refund or replacement. Each complaint will be reviewed based on the available evidence, order information and circumstances of the case.

If you are unable to provide an unboxing video, you may still contact us regarding a genuine issue. We will review the complaint based on the information and evidence available.

SECTION 6 – HOW TO REPORT A PRODUCT ISSUE

If you receive a damaged, defective, tampered, incorrect or otherwise concerning food product, please contact us at:

Email: ruchifymillets@gmail.com

Please provide:

Order number
Customer name
Contact number
Description of the issue
Clear photographs of the product and packaging
Unboxing/open-box video, if available
Any other information requested by our customer-support team

Please do not consume a product if you believe it may be unsafe or contaminated.

Ruchify will review the complaint and communicate the next steps.

SECTION 7 – REFUND PROCESS

If Ruchify determines that a refund is appropriate, the refund will generally be issued to the original payment method used for the order, subject to the applicable payment provider's processing timelines.

The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway or other payment service provider.

Ruchify reserves the right to investigate a complaint before approving a refund or replacement.

SECTION 8 – SHIPPING AND DELIVERY

Delivery times provided on our website are estimates and may vary depending on the delivery location, courier service, weather, holidays, logistics disruptions and other circumstances outside our control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

Once an order has been handed over to the delivery partner, delays caused by the courier or circumstances outside Ruchify's reasonable control may occur.

If your package appears severely damaged or tampered with at the time of delivery, please document the condition and contact Ruchify as soon as possible.

SECTION 9 – PRICING AND PAYMENT

Product prices displayed on our website are subject to change without prior notice.

The price applicable to your order will normally be the price displayed at the time the order is placed.

You agree to provide accurate payment and billing information when placing an order.

Ruchify reserves the right to correct pricing errors and cancel or modify orders affected by obvious pricing or product information errors.

SECTION 10 – INTELLECTUAL PROPERTY

All content available on the Ruchify website, including our brand name, logo, product images, photographs, graphics, text, designs, videos, product descriptions and other materials, belongs to Ruchify or its respective licensors.

You may not reproduce, copy, modify, distribute, sell, republish or commercially use Ruchify content without our prior written permission.

Ruchify's name, logo, product names, designs and other brand elements may not be used without prior written permission.

SECTION 11 – THIRD-PARTY SERVICES AND LINKS

Our website may contain links or functionality provided by third-party services, including payment providers, delivery partners, analytics services and other platforms.

Ruchify is not responsible for the content, policies, availability or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

SECTION 12 – PRIVACY

Your use of our website is also subject to our Privacy Policy.

By using our website or placing an order, you acknowledge that information provided by you may be processed as necessary to process orders, provide delivery, communicate with you, provide customer support and operate our business.

SECTION 13 – PROHIBITED USES

You agree not to use our website:

For any unlawful purpose
To commit fraud
To provide false information
To interfere with the operation of our website
To attempt unauthorized access to our systems
To copy or misuse our intellectual property
To submit fraudulent or misleading complaints
To interfere with the rights or security of Ruchify or other customers

Ruchify reserves the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

SECTION 14 – PRODUCT INFORMATION AND FOOD SAFETY

Ruchify makes reasonable efforts to provide accurate product and food information.

Customers are responsible for reading product labels, ingredient information, allergen information, storage instructions and other information provided with the product before consumption.

If you have a known food allergy, intolerance or dietary restriction, carefully review the applicable product information before purchasing or consuming the product.

If you believe a product may present a food-safety concern, do not consume the product and contact Ruchify promptly.

For food-safety complaints, consumers can also use the official FSSAI consumer grievance system.

SECTION 15 – DISCLAIMER

To the extent permitted by applicable law, Ruchify does not guarantee that the website will always be available, uninterrupted or error-free.

Product images are provided for representation purposes and may differ slightly from the actual product received.

Nothing in these Terms is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted under applicable law.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Ruchify and its partners, employees, service providers and affiliates will not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Ruchify, its partners, employees, service providers and affiliates from claims, losses or liabilities arising from your violation of these Terms, misuse of the website or violation of applicable law.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified or removed to the minimum extent necessary, while the remaining provisions will continue to apply.

SECTION 19 – CHANGES TO THESE TERMS

Ruchify may update these Terms of Service from time to time.

The updated version will be posted on this page with the applicable effective date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 20 – GOVERNING LAW

These Terms shall be governed by the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Ruchify's business location, subject to applicable consumer-protection laws.